Have questions about in-home care? You’re not alone.
At Mitten Wellness Home Care, we want families to feel informed, confident, and supported every step of the way. Below, you’ll find clear answers to our most common questions. If you need help right away, our team is always here to guide you.
Frequently Asked Questions
How does this process work?
At Mitten Wellness Home Care, we make starting services simple and stress-free.
Free In-Home Assessment
We begin with a complimentary in-home assessment where we get to know the client, their daily routines, care needs, and personal preferences. This helps us create a customized care plan that truly supports their independence and well-being.
Personalized Care Plan & Sign-Up
After the assessment, we review our recommendations with you, answer any questions, and finalize the service agreement. There is no pressure-just clear, honest guidance so you feel confident moving forward.
Caregiver Starts Within 24-72 Hours
Once the paperwork is complete, we match you with a qualified caregiver based on your needs, schedule, and personality fit. Care can begin as little as 24-72 hours if requested.
Our goal is to make the entire experience smooth, supportive, and tailored to your family.
What locations do you provide service in?
Oakland County and some surrounding areas such as Livingston County, and southern Lapeer & Genessee Counties.
Do you accept insurance?
We work with private-pay clients, long-term care insurance and Medicaid waiver programs. We can help you understand what your policy covers and guide you through the paperwork.
Are your caregivers trained and background checked?
Yes. Every caregiver goes through a full background check, reference check and in-person interview.
We provide ongoing training to ensure your loved one receives dependable, compassionate care.
Do you offer care for dementia or Alzheimer's clients?
Yes. Our caregivers are trained to support clients with memory challenges, focusing on safety, routine and comfort.
What Services Do You Provide?
We provide all non-medical, in-home care services to help clients stay safe, supported and independent. Our services include personal care, companionship, light housekeeping, meal prep, medication reminders, transportation, respite care for families, post hospital or post surgery recovery, 24 hr live-in care and much more.
How Quickly Can Services Start?
We start with a free in-home consultation to understand your needs, then match you with the right caregiver.
Most families can begin services within 24-72 hours depending on the chosen caregivers availability.
What makes Mitten Wellness different?
We are a local owned company with a personal, family-centered approach. You get direct communication, fast scheduling and caregivers who truly care-not a corporate call center.
With a combined 30 years of healthcare experience, we have seen this industry’s flaws and successes. We aim to take that knowledge to deliver the best services to our clients.
Is there a contract or long-term commitment?
No long-term contracts. Care should fit your life, not lock you in.
We do offer discounts for monthly commitments to provide steady hours for our caregivers.
Do you accept Long term care insurance?
Yes! Long Term Care Insurance is submitted by the client, but we can assist you in the set up and submission requirements.